Returns & Exchanges

AVI-SPL is committed to your satisfaction and offers a 30-day return window for most professional audio-visual equipment and electronics. All returns require a Return Merchandise Authorization (RMA) and must be in original packaging with all included accessories.

1

Request an RMA

Log into your account or contact our support team to request a Return Merchandise Authorization number within 30 days of delivery.

2

Prepare Your Shipment

Securely pack the item in its original manufacturer packaging, ensuring all cables, manuals, and remote controls are included to avoid restocking fees.

3

Label and Ship

Clearly mark the RMA number on the outer shipping carton and use a trackable shipping method to send the package to our designated returns center.

4

Inspection and Refund

Once our technicians verify the unit's condition and serial number, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing